Texas Toll Booths Shape Up And Ship Out

In Dallas, the North Texas Tollway Authority, an authority that is responsible for collecting tolls, has been scrutinized for months due to its toll collecting policy. This policy charges drivers who do not pay up at the toll booth fines of hundreds, or even thousands, of dollars. Because the NTTA has been under fire in the public eye, it announced today two steps it says that will target improving customer satisfaction.

The first part of the plan that the NTTA took was to permit all drivers to utilize the electronic toll collection lanes, including those who do not have one. They can do this without being punished with a twenty five dollar fine.

Before this measure, drivers without toll tags that utilized the electronic lanes on the Dallas North Tollway were seen at as violators and would be fined twenty five dollars for each time they passed through an electronic toll booth, rather than a cash booth after the fact.

But after February eighth, the drivers who don\’t have a toll tag who use the electronic lanes will be given the chance to pay off the tolls before being hit with the additional twenty five dollar fine. But these toll charges will continue to be calculated at the cash rate, which is twice as high as the rates paid by toll tag consumers.

Despite all this, the change won\’t affect the NTTA\’s collections policy in any other way and it will not stop consumers with no toll tags and who do not pay off toll bills sent to their homes from being charged twenty five dollars for every unpaid toll. This is a policy that can turn a week\’s worth of tolls into a thousand dollar bill.

The NTTA\’s second move was to appoint an internal auditor as a sort of mediator, which will be available to frustrated customers who have first complained their way through NTTA customer service hierarchy without a result that satisfied them. The auditor will then review the account and determine if customer service and billing reps have followed their own rules.

Mallory McGuinness is employed by a debt collection company. Also she does pieceson the credit industry , business and finance, and debt collection Get a totally unique version of this article from our article submission service

Technorati Tags: bad debt collecting, bad debt collection, bad debt collection agency, business debt collection agencies, business debt collection agency, commercial debt collection agency, credit recovery afency, credit revoery agency, Finance